Returns policy

Aftermarket parts

1. 1
   Tell us within 14 days

   In your account, click “Return” next to the order, or write to info@partspro.lt giving your order number and the reason.

2. 2
   Send the item back

   Bring it to Mėnulio g. 22 in Vilnius or send it via a parcel locker. The item must be unused, not fitted, in its original packaging.

3. 3
   Money back

   Once we have checked the item, we refund by the same method you paid — usually within a few working days, at the latest within 14 days. We notify you by email.

Genuine parts

Original (OE) parts are not kept in stock — we order each one from the manufacturer’s dealer against the exact code you give us. The manufacturer does not take such orders back, so we cannot accept returns or exchanges of original parts either.

So before ordering an original part, make sure the code is correct. Not sure? Send us the VIN — we will check free of charge and with no obligation.

What cannot be returned

• Original (OE) parts — ordered individually for your car
• Parts that were fitted or test-fitted and show signs of use
• Electronic components (control units, sensors, ignition coils) with damaged packaging or seals
• Fluids, oils and chemicals with opened packaging

Received a faulty or wrong part?

If the item arrived damaged or we sent the wrong one, that is our mistake. Tell us within 14 days: we collect it at our expense and either refund you or send the correct part. This applies to original parts too.

Does not fit your car?

If you chose an aftermarket part using the car in your garage and it still did not fit, we take it back with no further questions and help you find the right one.